At The VAGO, every order is prepared with care and attention to detail. We aim to deliver your pieces safely and beautifully.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During holidays, launches, or high-volume periods, processing times may be slightly extended.
Orders are not processed on weekends or public holidays.
Shipping Methods
We currently ship using trusted carriers such as:
- USPS
- UPS
- DHL (for select international orders)
Available shipping options and estimated delivery times will appear during checkout.
Estimated Delivery Times
United States
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
International Shipping
- Estimated delivery: 7–21 business days
Delivery times may vary depending on destination country and customs processing.
Tracking Information
Once your order ships, you will receive a confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to update.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
The VAGO is not responsible for:
- delays
- lost packages
- delivery issues
caused by incorrect or incomplete addresses submitted during checkout.
Lost or Delayed Packages
If your package appears delayed or lost, please contact the shipping carrier first using your tracking number.
If additional assistance is needed, contact us at:
contact@thevago.com
We will do our best to assist you.
Customs & Import Duties
International customers may be responsible for:
- customs duties
- import taxes
- local fees
These charges are determined by your country’s customs office and are not controlled by The VAGO.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- your order number
- clear photos of the packaging and item
We will review the issue and work toward a solution.
Contact
For shipping-related questions:
The VAGO
contact@thevago.com